Updated PureConnect End of Life (EOL) & Support Policies
The worldwide End of Life (EOL) policy applies to all Genesys products. As we continue to develop PureConnect on-premise and cloud products, older versions may be retired. The EOL policy ensures that customers have ample notice regarding Genesys plans to stop selling and supporting products or product versions. You will have ample time to upgrade to newer versions as applicable.
Read the full announcement for additional information about the updated EOL policy, new On-Premises Extended Care option, and changes to the existing EOL milestone dates.