Self-Service 2016: Is It Time to Appoint an Omnichannel Guru?
Is it time to appoint an omnichannel guru? CX leaders like yourself need to empower your team to be able to create personalized interactions that drive self-service adoption.
Watch the on-demand webinar, featuring John Lush, Head of Omnichannel at eir and Damian Kelly, VP Product Management at Genesys. As the Head of Omnichannel at eir, John Lush has seen self-service rates double along with an improvement in Net Promoter Score (NPS) through the implementation of personalized self-service.
Change the way you engage your customers by:
- Designing customer-centric multimodal inbound IVR experiences
- Easily automating routine transactions and customer interactions
- Personalizing each caller’s experience via CRM integrations
- Utilizing analytics to understand how customers are interacting with your company
- Improving assisted service with tighter integration to the IVR