Learn about forecasting basics and more advanced methodologies and data sources!

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June 22, 2017

Webinar: New Methods and Data that Will Improve Contact Center Forecasting

Forecasting has always been called part art and part science, but lately the science is being dramatically improved through the use of cloud computing and the use of new data sources.  New data sources, including data from other customer interactions are now available to inform our contact centers of impending volume spikes.

In this session we will talk about forecasting basics and more advanced methodologies and data sources that will change the way we approach forecasting for our contact centers.

Register for the webinar now!